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End-to-end Product/UX Designer crafting personal and research-driven experiences, turning complex workflows into AI-enabled tools built with front-end feasibility in mind.
End-to-end Product/UX Designer crafting personal and research-driven experiences, turning complex workflows into AI-enabled tools built with front-end feasibility in mind.
MS Human Factors in Information Design @ Bentley
MS Human Factors in Information Design @ Bentley
Lululemon AI Tutor
Reduced onboarding time and achieved 100% product knowledge retention by designing an AI-powered, scenario-based training tutor for internal retail teams.
GPT-4 | Retail Onboarding System
End-to-End Ownership | Cross-Functional (PM, Eng, Retail)
B2E Internal Platform
View Project
Web
Mobile
Handed off 2024
Mobile
Partially Shipped
Lululemon AI Tutor
Reduced onboarding time and achieved 100% product knowledge retention by designing an AI-powered, scenario-based training tutor for internal retail teams.
GPT-4 | Retail Onboarding System
End-to-End Ownership | Cross-Functional (PM, Eng, Retail)
B2E Internal Platform
View Project
Reshape
Increased 30-day retention and reduced churn by redesigning the engagement workflow with behavior-driven celebration and streak mechanics.
Retention & Engagement Mechanics
Product Design + UX Research | Design System
Early-Stage B2C SaaS
View Project
Mobile
Partially Shipped
Mobile
Partially Shipped
Reshape
Increased 30-day retention and reduced churn by redesigning the engagement workflow with behavior-driven celebration and streak mechanics.
Retention & Engagement Mechanics
Product Design + UX Research | Design System
Early-Stage B2C SaaS
View Project
Ikigai: Delta Bot
Reduced supply chain risk and accelerated executive decision-making by designing a transparent AI forecasting system for enterprise teams.
Custom GPT | Enterprise Demand Forecasting System
End-to-End Ownership | PM + Research Collaboration
B2B SaaS
View Project
Web
Partially Shipped
Mobile
Partially Shipped
Ikigai: Delta Bot
Reduced supply chain risk and accelerated executive decision-making by designing a transparent AI forecasting system for enterprise teams.
Custom GPT | Enterprise Demand Forecasting System
End-to-End Ownership | PM + Research Collaboration
B2B SaaS
View Project
The African Esophageal Cancer Consortium
Increased donations by 20% and improved access to critical cancer resources by redesigning a mobile-first information architecture for AfrECC.
Webflow | Information Architecture & Content System
UX & Brand Lead
Global Nonprofit
View Project
Mobile
Web
Shipped
Mobile
Partially Shipped
The African Esophageal Cancer Consortium
Increased donations by 20% and improved access to critical cancer resources by redesigning a mobile-first information architecture for AfrECC.
Webflow | Information Architecture & Content System
UX & Brand Lead
Global Nonprofit
View Project
Trusted by Professionals
Trusted by Professionals
While most of my client projects are NDA-protected (because, you know, top-secret agency white label stuff), I managed to sneak in a few favorites from my previous managers.
I had the pleasure of mentoring Emily during the Reshape AI app project, where we collaborated as UX designers. Emily worked on the gamification experience, and I was continually impressed by her thoughtful approach to problem-solving and her willingness to seek feedback and iterate quickly. She brought creativity and clarity to the team, translating complex ideas into engaging, user-centered solutions. Emily was proactive in driving her work forward and open to collaboration across disciplines — qualities that made her a standout contributor. I’m confident she’ll continue to thrive in any design team she joins.
Amy Zhang
PM of Reshape Project | Product Designer II, Microsoft
I had the pleasure of working with Emily, and she consistently impressed me with her strong design skills, professionalism, and collaborative spirit. Her work is thoughtful, well-crafted, and always aligned with project goals. Emily’s design for our Resource Hub prototype stood out so much that we adopted her approach for the final product.
She has a great foundation in UX and research, communicates clearly, and takes feedback with maturity, always iterating to make her work stronger. Emily is dependable, meets deadlines, and is a true team player who uplifts those around her. I’m confident she’ll continue to grow and make a meaningful impact wherever she goes.Lauryn Muniz
Director of UX, CMI | Senior Associate UX Designer, JPMorgan Chase
I worked with Emily during a 10-week CoCreate program, where she contributed as a UX Design Intern. From the outset, Emily demonstrated professionalism, diligence, and a remarkable attention to detail. She consistently delivered thorough, well-documented work and communicated her ideas with clarity and confidence.
Emily was proactive in her approach, readily engaging in team discussions and taking initiative to ensure tasks were completed to the highest standard. She is also very humble and patiently puts effort in understanding the context. Her enthusiasm, collaborative spirit, and reliability made her an asset to the team. I am confident that Emily will excel in her career and will be a great addition to any team.
Amol Kankane
CEO, Reshape
Emily is a detail-oriented UX designer with a creative approach to problem-solving. She consistently brought enthusiasm and a strong work ethic to the team, especially during the redesign of the Ba Vi Tourist Portal. Her ability to quickly understand user needs and iterate on solutions made a significant impact on the overall user experience. Emily’s blend of skills in both UI and UX design, along with her collaborative spirit, truly set her apart.
Chi Pham
Head of Business Analysis, CMC Corporation
I had the pleasure of mentoring Emily during the Reshape AI app project, where we collaborated as UX designers. Emily worked on the gamification experience, and I was continually impressed by her thoughtful approach to problem-solving and her willingness to seek feedback and iterate quickly. She brought creativity and clarity to the team, translating complex ideas into engaging, user-centered solutions. Emily was proactive in driving her work forward and open to collaboration across disciplines — qualities that made her a standout contributor. I’m confident she’ll continue to thrive in any design team she joins.
Amy Zhang
PM of Reshape Project | Product Designer II, Microsoft
I had the pleasure of working with Emily, and she consistently impressed me with her strong design skills, professionalism, and collaborative spirit. Her work is thoughtful, well-crafted, and always aligned with project goals. Emily’s design for our Resource Hub prototype stood out so much that we adopted her approach for the final product.
She has a great foundation in UX and research, communicates clearly, and takes feedback with maturity, always iterating to make her work stronger. Emily is dependable, meets deadlines, and is a true team player who uplifts those around her. I’m confident she’ll continue to grow and make a meaningful impact wherever she goes.Lauryn Muniz
Director of UX, CMI | Senior Associate UX Designer, JPMorgan Chase
I worked with Emily during a 10-week CoCreate program, where she contributed as a UX Design Intern. From the outset, Emily demonstrated professionalism, diligence, and a remarkable attention to detail. She consistently delivered thorough, well-documented work and communicated her ideas with clarity and confidence.
Emily was proactive in her approach, readily engaging in team discussions and taking initiative to ensure tasks were completed to the highest standard. She is also very humble and patiently puts effort in understanding the context. Her enthusiasm, collaborative spirit, and reliability made her an asset to the team. I am confident that Emily will excel in her career and will be a great addition to any team.
Amol Kankane
CEO, Reshape
Emily is a detail-oriented UX designer with a creative approach to problem-solving. She consistently brought enthusiasm and a strong work ethic to the team, especially during the redesign of the Ba Vi Tourist Portal. Her ability to quickly understand user needs and iterate on solutions made a significant impact on the overall user experience. Emily’s blend of skills in both UI and UX design, along with her collaborative spirit, truly set her apart.
Chi Pham
Head of Business Analysis, CMC Corporation